Refund policy

RETURNS & EXCHANGES

Our return policy extends for 30 days from the date you receive your item, during which you must initiate the return process. It's important to note that to qualify for a return, the returned package must be received by us within this 30-day period.

To be eligible for a return, your item must:

• Be in original packaging with all items
• Product is in good condition (no scruffs or damages)
• The product and packaging is in full salable condition when received back to our warehouse

If you received a replacement and now wish to return the item, you will need to return both the replacement and the original item. If both items are not returned, we cannot honor a refund.

All returns must be initiated within the 30-day window from the date you receive your item to initiate the return process. It's crucial to emphasize that for a return to qualify, the returned package must reach our facility within this specified 30-day period. Returns initiated outside of this timeframe or packages arriving beyond the 30-day window may not be accepted. In addition, returns in excessively used condition will not be accepted, and requests for a refund, exchange, or replacement may be declined. Also, please ensure to provide a valid tracking number for the shipment when initiating a return.

If you are eligible for a return or exchange based on our policy, you can mail your product to:

Aviorra

11000 W McNichols Rd suite 323 1019, Detroit MI 48221, United States

The packing slip/receipt sent with your order is not a return label. No RMA is required. Aviorra does not offer return labels or be responsible for return shipping. Shipping costs are non-refundable. 

If your package is refused or returned back to us (‘Return to Sender’), you will be responsible for the return shipping costs. Packages refused are subject to additional fees, which will be taken out of any eligible refunds after the package is returned to us.

Be sure to include the following information with your return: Name/Email used for the order, Order Number, Reason for Return or indicate the item you wish to exchange for. You can use a piece of paper, enclosed packing slip, or a printout of your email confirmation. This will allow for faster processing.

Processing can take 7-14 Days once we receive it.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee that we will receive your returned item.

Since we are a small company, please let us know if you have experienced any issues with the product. Any feedback will be greatly appreciated and will help us improve and develop future products.

REFUNDS

Please allow 7-14 business days for returns to be processed. Once it has arrived back at our facility, you will be notified should the return be approved, rejected, or a refund be denied.

If approved, the refund will be returned to the original method of payment within 3-5 business days.

Should you not see the funds returned to the original method of payment by the 5th business day, please contact support@aviorra.com to verify the refund has been processed.

 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the product arrives in a defective or damaged state, you will need to provide photos or short videos that can prove that the item has arrived damaged. Once the footage has been reviewed and we conclude that it arrived damaged, we will send a replacement free of charge.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund too.

LATE OR MISSING REFUNDS

If it has surpassed 5 business days since your return was processed and you have not seen an email notification regarding its status, be sure to check your Junk/SPAM folder, as these messages can sometimes end up there.

Should no message be found or you are not seeing the funds returned to the original method of payment by the 5th business day, please contact support@aviorra.com to verify the refund has been processed.

MISSING ITEM(S)

Contact support at support@aviorra.com within 5 days of receiving your order. If the package appears to have been tampered with, we encourage you to also submit a claim with the carrier.

Verify the packing slip, which will list all items enclosed in your package/order. Should any items listed be missing from the package, when contacting us, please include photo verification of the following: the packing slip, all contents of the package, and the shipping label.

We do ask to be notified immediately of any potential missing items. Should the order delivery date exceed 5 days and we have not received the verification requested, we will assume the order was received in accordance with our records, and therefore we will be unable to offer any sort of compensation.